Full Time Store Manager (Vancouver)
The H&H Store Manager is responsible for management of all aspects of store operations. Key responsibilities include: recruitment, training, development and motivation of staff, fostering a culture of goal setting, learning and fun, payroll and sales planning, visual merchandising, inventory and pricing management and floor and customer service management.
Job Duties:
- Recruitment, training, development and performance management of all store staff (sales and sorting teams)
- Strategic scheduling to manage and optimize human resources, sales goals and payroll budgets
- Leading by example on the sales floor, offering genuine customer service and in the moment coaching to your team an average of 30 hours per week
- Strategic planning of motivational incentives and roll out of company wide promotions & promotional material in your store
- Organizing bi-monthly team building activities
- Management of shop communication platforms - email, Slack, memos etc.
- Strategic management of inventory, sell through and pricing - supports the Stock Coordinator and Visual Manager with receiving, processing and merchandising new product shipments, oversees sorting selection and scheduling, restock, pricing and maintenance of store merchandising standards
- Reporting bi-weekly to the senior leadership team
- Delegating tasks and ensuring follow up after a given timeframe
- Responding to customer complaints with a diplomatic approach, while maintaining store policies
Working Conditions:
- 30-38 hours per week (must be able to work an 8 hour shift on your feet)
- Must be available to open and close at minimum once per week
- Must be available to work Tuesday-Saturday
Qualifications:
- Minimum 2 years exceptional customer service in a retail environment plus 1 year of leadership experience
- Demonstrated communication and leadership skills - strong ability to coach and motivate a team
- Highly organized - able to prioritize, communicate and delegate tasks efficiently
- A strong eye for fashion and interest in learning about our product and brand identity
- Understands the consignment process and believes in recycling, reducing and reusing
- Ability to perform effective sales techniques, meet sales goals, and foster long term relationships with customers
What We Offer:
- Health benefits
- Competitive wage
- Balanced schedule
- Paid sick & personal days
- Strong team culture and development opportunities
- Store discount and monthly allowance
If you think you would be a great fit, please email your resume and cover letter to leader@hunterandhare.com and tell us why you want to work with us!